Return Policy

Return window

You can raise a return request within 7 days of delivery. Requests made after that window cannot be accepted.

Start a return from the order in your account — we respond to every request within 24 hours.

Eligible for return

• The product arrived damaged, broken or leaking
• The wrong product was delivered (different fragrance, size or variant)
• A product is missing from the order
• The product does not match its description on the website
• A manufacturing defect, such as a faulty roll-on mechanism

Not eligible for return

• Products without their original packaging, tags or seals
• Items bought during special sales or marked as final sale
• Combo or bundled products where the set is incomplete
• Returns started after the 7-day window

How to start a return

• Open the delivered order in your account and choose “Request a return”.
• Select the items, tell us the reason, and attach clear photos of the product and packaging — photos are required for damage claims.
• If approved, we arrange a pickup or send return shipping instructions.
• Once the product is received and inspected, your refund is initiated.

Refunds

Approved refunds are issued to the original payment method within 5–7 business days of the returned product passing inspection. Cash on delivery orders are refunded by bank transfer to details you provide.

The refund amount is calculated from the prices you were originally charged for the returned items.

Exchanges

We do not offer direct exchanges. Request a return for the item you no longer want and place a new order for the fragrance you would prefer — that way you are not waiting on stock.